FAQ |
Kalender |
2007-03-09, 16:30 | #1 | |||
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Nedan följer en chattdiskussion med deras support...
Ber om ursäkt för formatteringen. Please wait for a site operator to respond. You are now chatting with 'Dinesh' <span style='color:blue'>Dinesh: Thank you for using One.com 24/7 Interactive Online Support. My name is Dinesh. How may I assist you? you: Hi there. Is it true that I get absolutely unlimited transfer on the webaccounts at b-one? Dinesh: One.com offers unlimited data movement (Traffic) for all our hosting packages provided it does not violate our Terms of Business. It means you are not allowed to use your webspace for file downloads, file sharing or other activities explained in our Terms of Business. you: Serving websites is a form of file downloading. I mean, .html files are a file which is downloaded to a browser. Could I not then serve 360gb/montly or 3600gb/monthly or even 36000gb/monthly as long as it is .html-files & websites which are viewed? Dinesh: Today we have customers who have more than 25 million hits and more than 1000 Gb traffic per month. Dinesh: However we do not offer the possibility for our customer to have their download-site hosted with us. A download-site is a site, where each single hit generates more than 1 MB of traffic. you: Are those 1000 Gb for all customers or one invidual customer? If I have a website which serves static websites up to 999kb, that would be alright? Dinesh: Individual customer you: Is that an invidual customer with a normal account such as the 2,6 euro? Dinesh: Yes- provided your website does not violate our Terms of business you: But stated that the phrase "unlimited" , isn't it false marketing to claim that you can have unlimited transfer as long as you dont break terms of business? I mean, unlimited means that theoreticly a site with 999kb files could potentially use all of the available bandwidth. And that, just for 2,6euro a month? Dinesh: Yes Dinesh: You can have unlimited traffic provided your website does not violates our terms of business. you: Could you describe the methods on which I can serve 36000gb of content through my website without violating your terms of business? If I sign up I'd not like to violate such terms of business. Dinesh: Here it is. Read it and contact us again : Dinesh: https://www.one.com/static/terms/terms_en_US.pdf you: I'm sorry but my browser prevents me from opening a pop-up window. Dinesh: No problem - you can use the above url in a new window you: But granted I follow the terms of business, you would allow me to transfer 36000gb per month for only 2.6 euro? Dinesh: yes you: And you will not shut down my website if I follow the practises in the terms of business you specified? Dinesh: Yes you: Alright, I will thank you for your help. Is this information you've told me today public? Dinesh: What do you mean public? you: Am I welcome to show this chat-history to anyone who wishes know that you do hold up to your promises? Dinesh: I would suggest that you first read the Terms of Business. It is mentioned there in that the Traffic is unlimited but it should be normal in nature and should not disrupt the activities of other domains hosted on that server. REMEMBER that your domain will be hosted on a shared server. Dinesh: Yes, you can show this chat history to any one for reference you: But you just told me that I could serve 36000gb of data as long as it's not files over 999kb. For those reasons you told me you wouldn't shut down my website. Dinesh: Thats the reason I told you to refer to our Terms of Business because It is mentioned there in that if we found that your website is violating our terms of business, we can close it down and charge you for the abnormal traffic you: But then the traffic isnt unlimited? Dinesh: Let me use the word - Traffic unlimited with Fair Usage Policy you: Then why does it say unlimited in your advertisment campaign? You don't mention anywhere else on your campaign or on your website that it's "unlimited with restrictions". Dinesh: Farvel, og tak fordi du brugte One.com chatsupport. Hvis du i fremtiden har spørgsmål til vores produkt er du velkommen til at skrive igen eller kigge i vores FAQ. Dinesh: Sorry Dinesh: We have our Terms of business linked to our website. you: http://www.one.com/en/ <- it doesn't show on this website. Dinesh: Also there is a section called - Before you Buy . Have your read it ? Dinesh: https://www.one.com/en_US/info/pre-sales-faq Dinesh: Click on the Before you Buy icon you: Yes. I have read "before you buy" you: it says the same as you did, that you have 25million hits and more than 1000 gb traffic per month. you: It doesn't mention that the unlimited traffic is governed by terms of business. Dinesh: Yes, thats right, you: Alright, but I take it then that your offer on the website is indeed limited. But that I wont know how limited it will be until someone from One.com shuts down the account and specifies the reason? Dinesh: You are sounding very confused. Every business is governed by the Terms of Business. The subscriber has to read and access the terms of business before he registered with us you: Terms of business should always be clearly specified with any offer made by any business practise. In your case, I can't see this as clear as I would have hoped. you: It's as if you say that "this car has unlimited milage" but then in a terms of business you write "unless it breaks down" Dinesh: Have you read the Terms of business ? Dinesh: Read 1.1 in the Terms of Business Dinesh: Traffic is basically unlimited. However, traffic must be normal in nature and not disrupt that of other customers. If a Dinesh: customer’s traffic disrupts that of others, One.com reserves the right to close the customer’s web hotel without notice Dinesh: and/or make a separate charge for the traffic. One.com reserves the absolute right to decide whether or not traffic is Dinesh: excessive. On closure of a web hotel, no refund will be made of any subscription paid in advance. Dinesh: . Dinesh: We do not want any user to Abuse our services in the name of 'Unlimited Traffic' you: Still, my point remains. That doesn't sound very "unlimited". If the whole deal is governed by lots of limitations through your business terms. you: At first you told me that I could host a website if I dont exceed 1mb, use it for filesharing purposes, file download etc. Dinesh: Now that is upto you. If you want, you can interpret it in 1000 different ways. Dinesh: yes- and I still say the same you: Wouldn't it be easier if you just wrote "unlimited as long as it doesnt affect other customers" on the website rightaway? you: Then you would avoid confusion such as my own when it says "unlimited" Dinesh: No, because its already mentioned in our Terms of business. It is not possible to mention everything on the same place you: The document you refeer to "Terms of Business" isn't available at the place where you say "unlimited". you: That would still count as false marketing, would it not? Dinesh: Come-on - Are you seeing the correct document you: https://www.one.com/en_US/ <- please have your fellow associates put the document publicly available on this service specification website. Dinesh: It is not possible to have everything in the same place. Besides our support is available 24 hours a day - 7 days a week and can be consulted for any clarifications you: Alright then, I will thank you for your time. Dinesh: You are most welcome. I look forward to helping you in the future. Good Bye and have a nice time ! Chat session has been terminated by the site operator. |
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Svara med citat |
2007-03-09, 16:44 | #2 | ||
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Mycket flitig postare
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Citat:
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Svara med citat |
2007-03-09, 16:55 | #3 | ||
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Klarade millennium-buggen
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Citat:
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Svara med citat |
2007-03-09, 17:51 | #4 | |||
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Klarade millennium-buggen
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Är det bara jag som hör Apu (Simpsons) när jag läser Dinesh svar?
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Svara med citat |
Svara |
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